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Curbside Pickup Service

Pickup service

Curbside Pickup service is offered at the Downtown Library and at Jensen Lakes Library. Curbside Pickup service is done using the Library’s existing holds system and observes contact-free protocols for the safety of patrons and staff.

Library facilities are currently closed, in accordance with provincial government direction.

CURBSIDE PICKUP AT THE DOWNTOWN LIBRARY
(Call 780-394-2599 on arrival) 

  • Curbside Pickup services operates Monday to Friday 12 to 6 PM, Saturday 10 AM to 5 PM;
  • Please verify your pickup location before you arrive. When you arrive, call 780-394-2599 and have your Hold Pickup Number ready;
  • Pickup will be from the parking lot on the South side of St. Albert Place facing the Courthouse.
  • Please stay in your vehicle or maintain physical distance while we place your order on the table. If you are picking up multiple orders, we ask that you only send one person/vehicle.

CURBSIDE PICKUP AT JENSEN LAKES LIBRARY
(Call 780-544-0444 on arrival) 

  • Curbside Pickup service operates Tuesday to Friday 12 to 6 PM, Saturday 10 AM to 5 PM;
  • Please verify your pickup location before you arrive. When you arrive, call 780-544-0444 and have your Hold Pickup Number ready;
  • Pickup will be from outside the main Jensen Lakes Library door.
  • Please stay in your vehicle or maintain physical distance while we place your order on the table. If you are picking up multiple orders, we ask that you only send one person/vehicle.

KEY DETAILS

  • Curbside Pickup requests are placed using the Library’s existing hold and notification systems;
  • Patrons will choose their preferred Library location for Curbside Pickup when they place their holds;
  • Patrons will be notified of the contact-free process for Curbside Pickup when their requests have been filled;
  • Patrons should continue to return materials as usual using the 24 hour returns at both Library locations;
  • Patrons are urged to check their account online to keep track of due dates on all materials on their accounts;

KIT PICK-UP AND RETURNS

  • To make arrangements to pick up book club kits through Curbside Pickup, please contact the Information Desk at 780-459-1682 or This email address is being protected from spambots. You need JavaScript enabled to view it. before coming to the Library.
  • Kits can be picked up and returned Monday through Friday from 12 noon - 6 pm & on Saturday from 10 am - 5 pm.
  • Kits must be returned in the lobby of St. Albert Place, near the library entrance (note: this service is not available through Curbside Pickup in the parking lot).
  • When returning kits, call 780-459-1682 when you arrive at the front doors of the library. Please remember to wear your face mask; face coverings are mandatory inside St. Albert Place.
  • We accept returns of all kit types: Book Club, Arduino, Sphero, Home Energy, Pedometer, B.E.A.R reading kits and Neighbourhood Connections kits.
  • Returned kits will go into quarantine for 72 hours prior to check in.

SAFE HANDLING OF LIBRARY MATERIALS

Library staff place all returned library materials in quarantine for a minimum of 72 hours, in accordance with recommendations by Alberta Health Services and the Government of Alberta Public Libraries Services Branch.

Library staff follow all mandated health and safety requirements while handling returned and outgoing library materials.

QUESTIONS?

  • For membership questions, please use the Contact Us form and choose the "I have a question regarding Membership/My Account" option, or call 780-459-1530 and leave a message.

  • For other questions, including questions about using the eLibrary, please use the Contact Us form or call 780-459-1682 (Adult Services) or 780-459-1532 (Children's Services) and leave a message.

  • Please note: most staff are working remotely. For this reason, when we return your phone call, it may appear on your call display as a blocked number.