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Curbside Pickup Service at both Library locations

Pickup service

Curbside Pickup service is offered at the Downtown Library and at Jensen Lakes Library. Curbside Pickup service is done using the Library’s existing holds system and observes contact-free protocols for the safety of patrons and staff.

Library facilities are currently closed, in accordance with provincial government direction.

Curbside Pickup at the Downtown Library (call 780-394-2599 on arrival)
Monday through Friday 10 AM to 6 PM; Saturday 10 AM to 5 PM   

  • Please verify your pickup location before you arrive. When you arrive, call 780-394-2599 and have your Hold Pickup Number ready;
  • Pickup will be from the parking lot on the South side of St. Albert Place facing the Courthouse.
  • Please stay in your vehicle or maintain physical distance while we place your order on the table. If you are picking up multiple orders, we ask that you only send one person/vehicle.

Curbside Pickup at Jensen Lakes Library (call 780-544-0444 on arrival)
Tuesday through Friday 12 PM to 6 PM; Saturday 10 AM to 5 PM

  • Please verify your pickup location before you arrive. When you arrive, call 780-544-0444 and have your Hold Pickup Number ready;
  • Pickup will be from outside the main Jensen Lakes Library door.
  • Please stay in your vehicle or maintain physical distance while we place your order on the table. If you are picking up multiple orders, we ask that you only send one person/vehicle.

Key details

  • Curbside Pickup requests are placed using the Library’s existing hold and notification systems;
  • Patrons will choose their preferred Library location for Curbside Pickup when they place their holds;
  • Patrons should continue to return materials as usual using the 24 hour returns at both Library locations;
  • Due dates on loans have not changed. Patrons are urged to check their account online to keep track of due dates on all materials on their accounts.

Kit pickup and returns

  • To make arrangements to pick up book club kits through Curbside Pickup, please contact the Information Desk at 780-459-1682 or This email address is being protected from spambots. You need JavaScript enabled to view it. before coming to the Library.
  • Kits can be picked up from and returned to the Downtown Library Monday through Friday from 10 AM - 6 PM & on Saturday from 10 AM - 5 PM.
  • Kits must be returned in the lobby of St. Albert Place, near the library entrance (note: this service is not available through Curbside Pickup in the parking lot).
  • When returning kits, call 780-459-1682 when you arrive at the front doors of the library. Please remember to wear your face mask; face coverings are mandatory inside St. Albert Place.
  • We accept returns of all kit types: Book Club, Arduino, Sphero, Home Energy, Pedometer, B.E.A.R reading kits and Neighbourhood Connections kits.

FAQs about Curbside Pickup service 

What if I don’t have a car? Can I come by bike or walk up?

Yes! We know some of you will prefer to walk or bike to pick up your items. We ask that you still stay in your “parking spot” and keep your distance while library staff put your items on the table.

Can I send a friend, neighbour or family member to pick up my order for me?

Yes! You are welcome to send a delegate in the form of a friend, neighbour or family member to pick up your order on your behalf. Just make sure they have all of the needed information including your hold pickup number. Remember that the library cardholder to whom the items are checked out is responsible for the materials and will be charged for any loss or damage.

Is there an option for home delivery?

No, but you are welcome to send a delegate in the form of a friend, neighbour or family member to pick up your order on your behalf. Just make sure they have all of the needed information including your hold pickup number. Remember that the library cardholder to whom the items are checked out is responsible for the materials and will be charged for any loss or damage.